My Recently Visited Services
Get assistance with resolving login problems for Hamilton systems, including account lock-outs, re-enabling access, and student organization accounts.
Request assistance with troubleshooting, installing, configuring, and maintaining software applications used by the Hamilton community.
Report phishing emails with this service to help combat cyber threats. Include the email content or screenshots in your report and reach out to the Help Desk for additional assistance.
Connect securely to the Hamilton College network from off-campus using the VPN service, which enables remote desktop access, network drive connectivity, and Citrix workspace use.
Speak with an AV technician and schedule a time for a consultation on using TE classroom audiovisual technology.
Request a Google Shared Drive -- a collaborative space for your class, department, or your colleagues to gather important documents and files.
Request assistance with managing Duo Multi-Factor Authentication, including registration, troubleshooting, or updating devices.
Borrow technology items such as laptops and adapters for short-term use. Adapters are available to all community members while laptops are only available to faculty and staff.
Request the creation or editing of a network shared drive on Hamilton's network to securely store and access data from anywhere on campus. Faculty and staff can specify storage type, drive details, and consult with a technician for tailored solutions.
This document outlines the process for obtaining editing privileges for Hamilton webpages.
The Hamilton College Web Services team builds and maintains custom web applications to meet the needs of the College community in the absence of enterprise solutions. Use this service to create a ticket if you are experiencing unexpected behaviors, or errors while using custom web applications.
Resolve connectivity problems with the campus internet, including wired and wireless issues, slow speeds, or dropped connections.
Provide a time for a leaving faculty or staff member to drop off their barcoded device with the Help Desk, or request a time for the computer(s) to be picked up by a member of our team.
Resolve issues with macOS or Windows devices, including crashes, boot failures, update problems, or performance slowdowns.
Submit a purchase request for equipment outside the replacement cycle.
Access troubleshooting and support for personal computers, with Help Desk technicians diagnosing and resolving common issues or escalating to a CCNY hardware technician if needed.
Manage sponsored accounts at Hamilton College, including creating accounts, assigning sponsors, and documenting their purpose and usage.
Request to develop and new Web application or site, request to add a new feature to an existing Web application.
Various Hamilton College constituents have access to protected website resources accessible using a username and password.
SiteManager is Hamilton College's Content Management System and can be used by employees and students to build and maintain webpages on www.hamilton.edu, academics.hamilton.edu, courses.hamilton.edu, people.hamilton.edu, and students.hamilton.edu. Use this service to create a ticket if you are experiencing unexpected behaviors, or errors while using Sitemanager.
Request assistance with Gmail or another Google Workspace application.
Hamilton College students and employees can request access to build and maintain websites on employees and students to build webpages on academics.hamilton.edu, courses.hamilton.edu, people.hamilton.edu, and students.hamilton.edu. Use this service to create a ticket if you are seeking personal web space provided by Hamilton.
Receive troubleshooting and support for barcoded devices, including laptops, desktops, and tablets. If on-site resolution is not possible, issues will be escalated internally as needed.
My Hamilton is Hamilton College's portal, a hub for accessing College resources.
Use this service to create a ticket if you are experiencing unexpected behaviors, or errors while using MyHamilton.