My Recently Visited Services
Request assistance with managing Duo Multi-Factor Authentication, including registration, troubleshooting, or updating devices.
Provide a time for a leaving faculty or staff member to drop off their barcoded device with the Help Desk, or request a time for the computer(s) to be picked up by a member of our team.
Service to replace Hamilton barcoded machines that are up for replacement.
Submit a purchase request for equipment outside the replacement cycle.
Report a technology issue in a TE Classroom or an event space, and an AV technician will investigate.
Use 25Live to book and request audiovisual support for an event or a class.
Request a Google Shared Drive -- a collaborative space for your class, department, or your colleagues to gather important documents and files.
Get assistance with resolving login problems for Hamilton systems, including account lock-outs, re-enabling access, and student organization accounts.
Submit a request for a preferred name change for Hamilton College faculty and staff.
This document outlines the process for obtaining editing privileges for Hamilton webpages.
Submit general issues and errors associated with your list.
Resolve connectivity problems with the campus internet, including wired and wireless issues, slow speeds, or dropped connections.
Request multiple sections of a Blackboard course be merged into one course space.
Assistance in resolving browser related issues such as pages not loading, slow performance, crashes, or errors.
Submit exception requests for Listserv policies to send a mass email to Hamilton community members.
Request assistance with troubleshooting, installing, configuring, and maintaining software applications used by the Hamilton community.
Request the creation or editing of a network shared drive on Hamilton's network to securely store and access data from anywhere on campus. Faculty and staff can specify storage type, drive details, and consult with a technician for tailored solutions.
Various Hamilton College constituents have access to protected website resources accessible using a username and password.
Use this service to create a ticket if you are experiencing unexpected behaviors, or errors while using SiteManager.
Manage sponsored accounts at Hamilton College, including creating accounts, assigning sponsors, and documenting their purpose and usage.
Submit a ticket to report functionality issues for peripheral devices such as keyboards, mice, monitors, and docking stations.
Use this service to create a ticket if you are experiencing unexpected behaviors, or errors while using custom web applications.
Receive troubleshooting and support for barcoded devices, including laptops, desktops, and tablets. If on-site resolution is not possible, issues will be escalated internally as needed.
Connect securely to the Hamilton College network from off-campus using the VPN service, which enables remote desktop access, network drive connectivity, and Citrix workspace use.