My Recently Visited Services
Submit general issues and errors associated with your list.
Resolve issues with macOS or Windows devices, including crashes, boot failures, update problems, or performance slowdowns.
Manage sponsored accounts at Hamilton College, including creating accounts, assigning sponsors, and documenting their purpose and usage.
Various Hamilton College constituents have access to protected website resources accessible using a username and password.
Request assistance with Gmail or another Google Workspace application.
Request assistance with troubleshooting, installing, configuring, and maintaining software applications used by the Hamilton community.
Provide a time for a leaving faculty or staff member to drop off their barcoded device with the Help Desk, or request a time for the computer(s) to be picked up by a member of our team.
Use this service to create a ticket if you are seeking to build or maintain personal web space provided by Hamilton.
Resolve connectivity problems with the campus internet, including wired and wireless issues, slow speeds, or dropped connections.
Receive troubleshooting and support for barcoded devices, including laptops, desktops, and tablets. If on-site resolution is not possible, issues will be escalated internally as needed.
Submit a ticket to report functionality issues for peripheral devices such as keyboards, mice, monitors, and docking stations.
Access troubleshooting and support for personal computers, with Help Desk technicians diagnosing and resolving common issues or escalating to a CCNY hardware technician if needed.
Report phishing emails with this service to help combat cyber threats. Include the email content or screenshots in your report and reach out to the Help Desk for additional assistance.
Get assistance with college-issued printers for issues like paper jams, error codes, or low paper and/or toner trays to ensure smooth printing operations.
Use this service to create a ticket if you are experiencing unexpected behaviors, or errors while using custom web applications.
This document outlines the process for obtaining editing privileges for Hamilton webpages.
Use this service to create a ticket if you are experiencing unexpected behaviors, or errors while using SiteManager.
Submit a purchase request for equipment outside the replacement cycle.
Request a Google Shared Drive -- a collaborative space for your class, department, or your colleagues to gather important documents and files.
Get assistance with resolving login problems for Hamilton systems, including account lock-outs, re-enabling access, and student organization accounts.
Service to replace Hamilton barcoded machines that are up for replacement.
Submit exception requests for Listserv policies to send a mass email to Hamilton community members.
Request installation, relocation, or replacement of equipment such as network devices, phone systems, coax jacks, computers, and printers. Note: Computer replacements should be submitted through the Device Replacement service.
Connect securely to the Hamilton College network from off-campus using the VPN service, which enables remote desktop access, network drive connectivity, and Citrix workspace use.