My Recently Visited Services
Provide a time for a leaving faculty or staff member to drop off their barcoded device with the Help Desk, or request a time for the computer(s) to be picked up by a member of our team.
Request the creation or modification of a network shared drive on Hamilton’s network to securely store and access data from campus systems. Faculty and staff may specify storage type, drive details, access changes, or request consultation for tailored storage solutions.
Manage sponsored accounts at Hamilton College, including creating accounts, assigning sponsors, and documenting their purpose and usage.
Resolve connectivity problems with the campus internet, including wired and wireless issues, slow speeds, or dropped connections.
Get assistance with resolving login problems for Hamilton systems, including account lock-outs, re-enabling access, and student organization accounts.
Request a Google Shared Drive -- a collaborative space for your class, department, or your colleagues to gather important documents and files.
Request assistance with troubleshooting, installing, configuring, and maintaining software applications used by the Hamilton community.
Report any security incidents, from suspicious activity to active threats, to the Hamilton College Help Desk immediately to protect systems, data, and campus integrity.
Submit a ticket to report functionality issues for peripheral devices such as keyboards, mice, monitors, and docking stations.
Connect securely to the Hamilton College network from off-campus using the VPN service, which enables remote desktop access, network drive connectivity, and Citrix workspace use.
Request installation, relocation, or replacement of equipment such as network devices, phone systems, coax jacks, computers, and printers. Note: Computer replacements should be submitted through the Device Replacement service.
Request assistance with managing Duo Multi-Factor Authentication, including registration, troubleshooting, or updating devices.
Report phishing emails with this service to help combat cyber threats. Include the email content or screenshots in your report and reach out to the Help Desk for additional assistance.
Use this service to create a ticket if you are seeking to build or maintain personal web space provided by Hamilton.
Assistance in resolving browser related issues such as pages not loading, slow performance, crashes, or errors.
Having trouble with your Hamilton email or Google Workspace tools? Whether an email went missing—due to deletion, filters, or security tools like Abnormal Security—or you need help with Drive, Docs, or Calendar, this is the place to get it sorted.
Receive troubleshooting and support for barcoded devices, including laptops, desktops, and tablets. If on-site resolution is not possible, issues will be escalated internally as needed.
Request to develop and new Web application or site, request to add a new feature to an existing Web application.
Borrow technology items such as laptops and adapters for short-term use. Adapters are available to all community members while laptops are only available to faculty and staff.
Use this service to create a ticket if you are experiencing unexpected behaviors, or errors while using SiteManager.
Access troubleshooting and support for personal computers, with Help Desk technicians diagnosing and resolving common issues or escalating to a CCNY hardware technician if needed.
Submit a request for a preferred name change for Hamilton College faculty and staff.
Request multiple sections of a Blackboard course be merged into one course space.
Service to replace Hamilton barcoded machines that are up for replacement.
Submit a purchase request for equipment outside the replacement cycle.