My Recently Visited Services
Submit a purchase request for equipment outside the replacement cycle.
Request assistance with Gmail or another Google Workspace application.
Speak with an AV technician and schedule a time for a consultation on using TE classroom audiovisual technology.
Connect securely to the Hamilton College network from off-campus using the VPN service, which enables remote desktop access, network drive connectivity, and Citrix workspace use.
Request assistance with managing Duo Multi-Factor Authentication, including registration, troubleshooting, or updating devices.
Assistance in resolving browser related issues such as pages not loading, slow performance, crashes, or errors.
Receive troubleshooting and support for barcoded devices, including laptops, desktops, and tablets. If on-site resolution is not possible, issues will be escalated internally as needed.
Request installation, relocation, or replacement of equipment such as network devices, phone systems, coax jacks, computers, and printers. Note: Computer replacements should be submitted through the Device Replacement service.
Report a technology issue in a TE Classroom or an event space, and an AV technician will investigate.
Various Hamilton College constituents have access to protected website resources accessible using a username and password.
Use this service to create a ticket if you are seeking to build or maintain personal web space provided by Hamilton.
Use this service to create a ticket if you are experiencing unexpected behaviors, or errors while using custom web applications.
Request a Google Shared Drive -- a collaborative space for your class, department, or your colleagues to gather important documents and files.
Report any security incidents, from suspicious activity to active threats, to the Hamilton College Help Desk immediately to protect systems, data, and campus integrity.
Request assistance with troubleshooting, installing, configuring, and maintaining software applications used by the Hamilton community.
Service to replace Hamilton barcoded machines that are up for replacement.
Get assistance with resolving login problems for Hamilton systems, including account lock-outs, re-enabling access, and student organization accounts.
Submit a ticket to report functionality issues for peripheral devices such as keyboards, mice, monitors, and docking stations.
Access troubleshooting and support for personal computers, with Help Desk technicians diagnosing and resolving common issues or escalating to a CCNY hardware technician if needed.
Submit general issues and errors associated with your list.
Get assistance with college-issued printers for issues like paper jams, error codes, or low paper and/or toner trays to ensure smooth printing operations.
Submit a request for a preferred name change for Hamilton College faculty and staff.
Request to develop and new Web application or site, request to add a new feature to an existing Web application.
Use 25Live to book and request audiovisual support for an event or a class.