My Recently Visited Services
Get assistance with college-issued printers for issues like paper jams, error codes, or low paper and/or toner trays to ensure smooth printing operations.
Request assistance with troubleshooting, installing, configuring, and maintaining software applications used by the Hamilton community.
Request a Google Shared Drive -- a collaborative space for your class, department, or your colleagues to gather important documents and files.
Having trouble with your Hamilton email or Google Workspace tools? Whether an email went missing—due to deletion, filters, or security tools like Abnormal Security—or you need help with Drive, Docs, or Calendar, this is the place to get it sorted.
Report any security incidents, from suspicious activity to active threats, to the Hamilton College Help Desk immediately to protect systems, data, and campus integrity.
Submit a purchase request for equipment outside the replacement cycle.
Request assistance with managing Duo Multi-Factor Authentication, including registration, troubleshooting, or updating devices.
Get assistance with resolving login problems for Hamilton systems, including account lock-outs, re-enabling access, and student organization accounts.
Access troubleshooting and support for personal computers, with Help Desk technicians diagnosing and resolving common issues or escalating to a CCNY hardware technician if needed.
Resolve connectivity problems with the campus internet, including wired and wireless issues, slow speeds, or dropped connections.
Request the creation or modification of a network shared drive on Hamilton’s network to securely store and access data from campus systems. Faculty and staff may specify storage type, drive details, access changes, or request consultation for tailored storage solutions.
Report phishing emails with this service to help combat cyber threats. Include the email content or screenshots in your report and reach out to the Help Desk for additional assistance.
Submit general issues and errors associated with Listserv.
Submit a ticket to report functionality issues for peripheral devices such as keyboards, mice, monitors, and docking stations.
Use this service to create a ticket if you are experiencing unexpected behaviors, or errors while using MyHamilton.
Connect securely to the Hamilton College network from off-campus using the VPN service, which enables remote desktop access, network drive connectivity, and Citrix workspace use.
To create a list on the Listserv server, the user must submit this service request.
Service to replace Hamilton barcoded machines that are up for replacement.
Submit exception requests for Listserv policies to send a mass email to Hamilton community members.
This document outlines the process for obtaining editing privileges for Hamilton webpages.
Various Hamilton College constituents have access to protected website resources accessible using a username and password.
Use this service to create a ticket if you are seeking to build or maintain personal web space provided by Hamilton.
Use this service to create a ticket if you are experiencing unexpected behaviors, or errors while using custom web applications.
Request multiple sections of a Blackboard course be merged into one course space.
Manage sponsored accounts at Hamilton College, including creating accounts, assigning sponsors, and documenting their purpose and usage.