My Recently Visited Services
Request assistance with troubleshooting, installing, configuring, and maintaining software applications used by the Hamilton community.
Having trouble with your Hamilton email or Google Workspace tools? Whether an email went missing—due to deletion, filters, or security tools like Abnormal Security—or you need help with Drive, Docs, or Calendar, this is the place to get it sorted.
Provide a time for a leaving faculty or staff member to drop off their barcoded device with the Help Desk, or request a time for the computer(s) to be picked up by a member of our team.
Use this service to create a ticket if you are seeking to build or maintain personal web space provided by Hamilton.
Assistance in resolving browser related issues such as pages not loading, slow performance, crashes, or errors.
Request multiple sections of a Blackboard course be merged into one course space.
Get assistance with resolving login problems for Hamilton systems, including account lock-outs, re-enabling access, and student organization accounts.
Connect securely to the Hamilton College network from off-campus using the VPN service, which enables remote desktop access, network drive connectivity, and Citrix workspace use.
Get assistance with college-issued printers for issues like paper jams, error codes, or low paper and/or toner trays to ensure smooth printing operations.
Request installation, relocation, or replacement of equipment such as network devices, phone systems, coax jacks, computers, and printers. Note: Computer replacements should be submitted through the Device Replacement service.
Submit a purchase request for equipment outside the replacement cycle.
Request a change to our client side knowledge base or service catalogue, or tell us about group changes in the Ticketing application.
Support for existing barcoded devices, including laptops, desktops, and tablets.
Get support for Hamilton College's Listserv mailing lists, from creating new lists and managing subscriptions to troubleshooting delivery issues and requesting exceptions to posting policies. Whether you're setting up a list for your department or resolving an issue with an existing one, this is the place to get started.
Use this service to create a ticket if you are experiencing unexpected behaviors, or errors while using SiteManager.
Manage sponsored accounts at Hamilton College, including creating accounts, assigning sponsors, and documenting their purpose and usage.
Access troubleshooting and support for personal computers, with Help Desk technicians diagnosing and resolving common issues or escalating to a CCNY hardware technician if needed.
Various Hamilton College constituents have access to protected website resources accessible using a username and password.
This document outlines the process for obtaining editing privileges for Hamilton webpages.
Resolve connectivity problems with the campus internet, including wired and wireless issues, slow speeds, or dropped connections.
Request the creation or modification of a network shared drive on Hamilton’s network to securely store and access data from campus systems. Faculty and staff may specify storage type, drive details, access changes, or request consultation for tailored storage solutions.
Submit a request for a preferred name change for Hamilton College faculty and staff.
Report phishing emails with this service to help combat cyber threats. Include the email content or screenshots in your report and reach out to the Help Desk for additional assistance.
Report and get assistance with any bugs, broken modules, or issues on both the college-wide Client Portal and the technician-side Tickets portal. A TDX Administrator will review and work with you to resolve the problem.