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Services or Offerings?
Account Login Issues
  1. Services
  2. Accounts and Access
Get assistance with resolving login problems for Hamilton systems, including account lock-outs, re-enabling access, and student organization accounts.
Accounts & Access
  1. Services
  2. Hamilton Website & Applications
Various Hamilton College constituents have access to protected website resources accessible using a username and password.
Add, Move, or Change Equipment
  1. Services
  2. Computer, Device, and Printing Support
Request installation, relocation, or replacement of equipment such as network devices, phone systems, coax jacks, computers, and printers. Note: Computer replacements should be submitted through the Device Replacement service.
Audio-Visual Incident Report
  1. Services
  2. Classroom and Event Support
Report a technology issue in a TE Classroom or an event space, and an AV technician will investigate.
Audio-Visual Training Request
  1. Services
  2. Classroom and Event Support
Speak with an AV technician and schedule a time for a consultation on using TE classroom audiovisual technology.
Blackboard Section Merge Request
  1. Services
  2. Software and Operating Systems
Request multiple sections of a Blackboard course be merged into one course space.
Classroom or Event Support
  1. Services
  2. Classroom and Event Support
Use 25Live to book and request audiovisual support for an event or a class.
Computer Peripheral Issues
  1. Services
  2. Computer, Device, and Printing Support
Submit a ticket to report functionality issues for peripheral devices such as keyboards, mice, monitors, and docking stations.
Creating & Maintaining Custom Web Applications
  1. Services
  2. Hamilton Website & Applications
Use this service to create a ticket if you are experiencing unexpected behaviors, or errors while using custom web applications.
Device Replacement
  1. Services
  2. Computer, Device, and Printing Support
Service to replace Hamilton barcoded machines that are up for replacement.
Duo Authentication Assistance
  1. Services
  2. Accounts and Access
Request assistance with managing Duo Multi-Factor Authentication, including registration, troubleshooting, or updating devices.
Email and Google Workspace Assistance
  1. Services
  2. Email, Google Workspace, and Mailing Lists
Request assistance with Gmail or another Google Workspace application.
Employee Offboarding
  1. Services
  2. Accounts and Access
Provide a time for a leaving faculty or staff member to drop off their barcoded device with the Help Desk, or request a time for the computer(s) to be picked up by a member of our team.
Employee Onboarding
  1. Services
  2. Accounts and Access
Schedule the onboarding for new Hamilton College employees.
Equipment Loans
  1. Services
  2. Computer, Device, and Printing Support
Borrow technology items such as laptops and adapters for short-term use. Adapters are available to all community members while laptops are only available to faculty and staff.