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Services or Offerings?
Account Login Issues
  1. Services
  2. Accounts and Access
Get assistance with resolving login problems for Hamilton systems, including account lock-outs, re-enabling access, and student organization accounts.
Accounts & Access
  1. Services
  2. Hamilton Website & Applications
Various Hamilton College constituents have access to protected website resources accessible using a username and password.
Add, Move, or Change Equipment
  1. Services
  2. Network Services
Request the installation, relocation, or replacement of equipment such as network devices, phone systems, or coax jacks. This service supports upgrades, repairs, or adjustments.
Audio-Visual Incident Report
  1. Services
  2. Classroom and Event Support
Report a technology issue in a TE Classroom or an event space, and an AV technician will investigate.
Audio-Visual Training Request
  1. Services
  2. Classroom and Event Support
Speak with an AV technician and schedule a time for a consultation on using TE classroom audiovisual technology.
Blackboard Section Merge Request
  1. Services
  2. Software and Operating Systems
Request multiple sections of a Blackboard course be merged into one course space.
Classroom or Event Support
  1. Services
  2. Classroom and Event Support
Use 25Live to book and request audiovisual support for an event or a class.
Creating & Maintaining Custom Web Applications
  1. Services
  2. Hamilton Website & Applications
The Hamilton College Web Services team builds and maintains custom web applications to meet the needs of the College community in the absence of enterprise solutions. Use this service to create a ticket if you are experiencing unexpected behaviors, or errors while using custom web applications.
Duo Authentication Assistance
  1. Services
  2. Accounts and Access
Request assistance with managing Duo Multi-Factor Authentication, including registration, troubleshooting, or updating devices.
Email and Google Workspace Assistance
  1. Services
  2. Email, Google Workspace, and Mailing Lists
Request assistance with Gmail or another Google Workspace application.
Employee Offboarding
  1. Services
  2. Accounts and Access
Provide a time for a leaving faculty or staff member to drop off their barcoded device with the Help Desk, or request a time for the computer(s) to be picked up by a member of our team.
Employee Onboarding
  1. Services
  2. Accounts and Access
Schedule the onboarding for new Hamilton College employees.
Google Shared Drive Request
  1. Services
  2. Email, Google Workspace, and Mailing Lists
Request a Google Shared Drive -- a collaborative space for your class, department, or your colleagues to gather important documents and files.
Hamilton Barcoded Device Support
  1. Services
  2. Computer, Device, and Printing Support
Receive troubleshooting and support for barcoded devices, including laptops, desktops, and tablets. If on-site resolution is not possible, issues will be escalated internally as needed.
Hamilton Website editing request
  1. Services
  2. Hamilton Website & Applications
This document outlines the process for obtaining editing privileges for Hamilton webpages.