Email and Google Workspace Assistance

Overview

The Email and Google Workspace Assistance service provides support for a variety of issues related to your Hamilton College email and Google Workspace tools. Whether you're experiencing problems with Gmail, Google Drive, Docs, Calendar, Slides, or another Google suite application, this service is here to help. Users can request help with accessing files, sharing documents, syncing calendars, recovering missing emails, and resolving permission errors, among many other common technical issues.

Ticket Information

Who may request this service?

This service may be requested by Hamilton students, faculty, staff, and retirees with an active email.

What information should be included in the ticket?

  • Email address: the account experiencing the issue
  • Detailed description: the issues you are experiencing and any steps you have already taken to resolve the problem
  • Google Workspace tool: Gmail, Docs, Drive, Calendar, etc.
  • Screenshots: any error messages received

Additional Assistance

If you have any questions about this service, please contact the Help Desk for further assistance.

 
Report a Missing Email Request Other Google Workspace Assistance

Related Articles (6)

Attachment Limits in Gmail
This article discusses the 25MB attachment limit imposed by Google on all Gmail accounts.
Delegating Accounts in Gmail
This article gives step-by-step instructions on adding a user as a delegate to an email account.
Enable Google Two-Step Verification
This article provides information on the use of Googles Two-Step verification and how to set it up.
Google Mail for Android Devices
This article provides instructions on how to use google mail using the Gmail application on an Android device.
Google Mail for iOS devices
This article provides instructions on signing into your Hamilton email account using the Gmail app and the mail app for IOS decives.
Moving your Local Folders into your IMAP account
This article explains how to migrate “local” mail folders onto the Hamilton mail server.

Service Offerings (2)

Report a Missing Email
Expecting an email to your Hamilton account that never arrived? It may have been mistakenly flagged as phishing by Abnormal. If the sender confirms it was sent and you still can’t find it, submit a ticket here and the Help Desk will help solve the issue.
Google Workspace Assistance
Need help accessing files, sharing documents, syncing calendars, recovering missing emails, or resolving permission errors? Request this service for assistance with Google Workspace issues like these and other common technical problems.