Receive troubleshooting and support for barcoded devices, including laptops, desktops, and tablets. If on-site resolution is not possible, issues will be escalated internally as needed.
Access troubleshooting and support for personal computers, with Help Desk technicians diagnosing and resolving common issues or escalating to a CCNY hardware technician if needed.
Get assistance with college-issued printers for issues like paper jams, error codes, or low paper and/or toner trays to ensure smooth printing operations.
Submit a ticket to report functionality issues for peripheral devices such as keyboards, mice, monitors, and docking stations.
Borrow technology items such as laptops and adapters for short-term use. Adapters are available to all community members while laptops are only available to faculty and staff.
Submit a purchase request for equipment outside the replacement cycle.