Popular Services
Request assistance with managing Duo Multi-Factor Authentication, including registration, troubleshooting, or updating devices.
Get assistance with resolving login problems for Hamilton systems, including account lock-outs, re-enabling access, and student organization accounts.
Various Hamilton College constituents have access to protected website resources accessible using a username and password.
Access troubleshooting and support for personal computers, with Help Desk technicians diagnosing and resolving common issues or escalating to a CCNY hardware technician if needed.
Request a Google Shared Drive -- a collaborative space for your class, department, or your colleagues to gather important documents and files.
Submit a purchase request for equipment outside the replacement cycle.
Request the creation or editing of a network shared drive on Hamilton's network to securely store and access data from anywhere on campus. Faculty and staff can specify storage type, drive details, and consult with a technician for tailored solutions.
My Hamilton is Hamilton College's portal, a hub for accessing College resources.
Use this service to create a ticket if you are experiencing unexpected behaviors, or errors while using MyHamilton.
Resolve connectivity problems with the campus internet, including wired and wireless issues, slow speeds, or dropped connections.
Manage sponsored accounts at Hamilton College, including creating accounts, assigning sponsors, and documenting their purpose and usage.
Borrow technology items such as laptops and adapters for short-term use. Adapters are available to all community members while laptops are only available to faculty and staff.
Receive troubleshooting and support for barcoded devices, including laptops, desktops, and tablets. If on-site resolution is not possible, issues will be escalated internally as needed.
This document outlines the process for obtaining editing privileges for Hamilton webpages.
Request assistance with troubleshooting, installing, configuring, and maintaining software applications used by the Hamilton community.
Connect securely to the Hamilton College network from off-campus using the VPN service, which enables remote desktop access, network drive connectivity, and Citrix workspace use.
Get assistance with college-issued printers for issues like paper jams, error codes, or low paper and/or toner trays to ensure smooth printing operations.
The Hamilton College Web Services team builds and maintains custom web applications to meet the needs of the College community in the absence of enterprise solutions. Use this service to create a ticket if you are experiencing unexpected behaviors, or errors while using custom web applications.
Resolve issues with macOS or Windows devices, including crashes, boot failures, update problems, or performance slowdowns.
Submit general issues and errors associated with your list.
Report a technology issue in a TE Classroom or an event space, and an AV technician will investigate.
Use 25Live to book and request audiovisual support for an event or a class.
Request assistance with Gmail or another Google Workspace application.
Request multiple sections of a Blackboard course be merged into one course space.
Request installation, relocation, or replacement of equipment such as network devices, phone systems, coax jacks, computers, and printers. Note: Computer replacements should be submitted through the Device Replacement service.
Submit exception requests for Listserv policies to send a mass email to Hamilton community members.