Popular Services
Get assistance with college-issued printers for issues like paper jams, error codes, or low paper and/or toner trays to ensure smooth printing operations.
Submit a purchase request for equipment outside the replacement cycle.
Service to replace Hamilton barcoded machines that are up for replacement.
Connect securely to the Hamilton College network from off-campus using the VPN service, which enables remote desktop access, network drive connectivity, and Citrix workspace use.
Request assistance with troubleshooting, installing, configuring, and maintaining software applications used by the Hamilton community.
Receive troubleshooting and support for barcoded devices, including laptops, desktops, and tablets. If on-site resolution is not possible, issues will be escalated internally as needed.
Resolve connectivity problems with the campus internet, including wired and wireless issues, slow speeds, or dropped connections.
Report phishing emails with this service to help combat cyber threats. Include the email content or screenshots in your report and reach out to the Help Desk for additional assistance.
Get assistance with resolving login problems for Hamilton systems, including account lock-outs, re-enabling access, and student organization accounts.
Request assistance with managing Duo Multi-Factor Authentication, including registration, troubleshooting, or updating devices.
Borrow technology items such as laptops and adapters for short-term use. Adapters are available to all community members while laptops are only available to faculty and staff.
Report any security incidents, from suspicious activity to active threats, to the Hamilton College Help Desk immediately to protect systems, data, and campus integrity.
Submit a ticket to report functionality issues for peripheral devices such as keyboards, mice, monitors, and docking stations.
Manage sponsored accounts at Hamilton College, including creating accounts, assigning sponsors, and documenting their purpose and usage.
Use this service to create a ticket if you are experiencing unexpected behaviors, or errors while using SiteManager.
Use this service to create a ticket if you are experiencing unexpected behaviors, or errors while using MyHamilton.
Request assistance with Gmail or another Google Workspace application.
Request a Google Shared Drive -- a collaborative space for your class, department, or your colleagues to gather important documents and files.
Various Hamilton College constituents have access to protected website resources accessible using a username and password.
Request to develop and new Web application or site, request to add a new feature to an existing Web application.
Access troubleshooting and support for personal computers, with Help Desk technicians diagnosing and resolving common issues or escalating to a CCNY hardware technician if needed.
Request the creation or editing of a network shared drive on Hamilton's network to securely store and access data from anywhere on campus. Faculty and staff can specify storage type, drive details, and consult with a technician for tailored solutions.
Report a technology issue in a TE Classroom or an event space, and an AV technician will investigate.
Request installation, relocation, or replacement of equipment such as network devices, phone systems, coax jacks, computers, and printers. Note: Computer replacements should be submitted through the Device Replacement service.