Popular Services
Get assistance with resolving login problems for Hamilton systems, including account lock-outs, re-enabling access, and student organization accounts.
Receive troubleshooting and support for barcoded devices, including laptops, desktops, and tablets. If on-site resolution is not possible, issues will be escalated internally as needed.
Borrow technology items such as laptops and adapters for short-term use. Adapters are available to all community members while laptops are only available to faculty and staff.
Resolve connectivity problems with the campus internet, including wired and wireless issues, slow speeds, or dropped connections.
Request a Google Shared Drive -- a collaborative space for your class, department, or your colleagues to gather important documents and files.
Manage sponsored accounts at Hamilton College, including creating accounts, assigning sponsors, and documenting their purpose and usage.
My Hamilton is Hamilton College's portal, a hub for accessing College resources.
Use this service to create a ticket if you are experiencing unexpected behaviors, or errors while using MyHamilton.
Submit a purchase request for equipment outside the replacement cycle.
This document outlines the process for obtaining editing privileges for Hamilton webpages.
Various Hamilton College constituents have access to protected website resources accessible using a username and password.
Report a technology issue in a TE Classroom or an event space, and an AV technician will investigate.
Request assistance with managing Duo Multi-Factor Authentication, including registration, troubleshooting, or updating devices.
Provide a time for a leaving faculty or staff member to drop off their barcoded device with the Help Desk, or request a time for the computer(s) to be picked up by a member of our team.
Resolve issues with macOS or Windows devices, including crashes, boot failures, update problems, or performance slowdowns.
Request multiple sections of a Blackboard course be merged into one course space.
Request to develop and new Web application or site, request to add a new feature to an existing Web application.
Request assistance with troubleshooting, installing, configuring, and maintaining software applications used by the Hamilton community.
Request the installation, relocation, or replacement of equipment such as network devices, phone systems, or coax jacks. This service supports upgrades, repairs, or adjustments.
Submit a request for a preferred name change for Hamilton College faculty and staff.
SiteManager is Hamilton College's Content Management System and can be used by employees and students to build and maintain webpages on www.hamilton.edu, academics.hamilton.edu, courses.hamilton.edu, people.hamilton.edu, and students.hamilton.edu. Use this service to create a ticket if you are experiencing unexpected behaviors, or errors while using Sitemanager.
Get assistance with college-issued printers for issues like paper jams, error codes, or low paper and/or toner trays to ensure smooth printing operations.
The Hamilton College Web Services team builds and maintains custom web applications to meet the needs of the College community in the absence of enterprise solutions. Use this service to create a ticket if you are experiencing unexpected behaviors, or errors while using custom web applications.
Request assistance with Gmail or another Google Workspace application.
Request the creation of a network shared drive on Hamilton's network to securely store and access data from anywhere on campus. Faculty and staff can specify storage type, drive details, and consult with a technician for tailored solutions.