Popular Services
Connect securely to the Hamilton College network from off-campus using the VPN service, which enables remote desktop access, network drive connectivity, and Citrix workspace use.
Request a Google Shared Drive -- a collaborative space for your class, department, or your colleagues to gather important documents and files.
My Hamilton is Hamilton College's portal, a hub for accessing College resources.
Use this service to create a ticket if you are experiencing unexpected behaviors, or errors while using MyHamilton.
Submit a purchase request for equipment outside the replacement cycle.
Get assistance with resolving login problems for Hamilton systems, including account lock-outs, re-enabling access, and student organization accounts.
Request assistance with managing Duo Multi-Factor Authentication, including registration, troubleshooting, or updating devices.
Receive troubleshooting and support for barcoded devices, including laptops, desktops, and tablets. If on-site resolution is not possible, issues will be escalated internally as needed.
Request the creation or editing of a network shared drive on Hamilton's network to securely store and access data from anywhere on campus. Faculty and staff can specify storage type, drive details, and consult with a technician for tailored solutions.
Access troubleshooting and support for personal computers, with Help Desk technicians diagnosing and resolving common issues or escalating to a CCNY hardware technician if needed.
Resolve connectivity problems with the campus internet, including wired and wireless issues, slow speeds, or dropped connections.
Request assistance with troubleshooting, installing, configuring, and maintaining software applications used by the Hamilton community.
This document outlines the process for obtaining editing privileges for Hamilton webpages.
Service to replace Hamilton barcoded machines that are up for replacement.
Borrow technology items such as laptops and adapters for short-term use. Adapters are available to all community members while laptops are only available to faculty and staff.
Submit general issues and errors associated with your list.
Submit a request for a preferred name change for Hamilton College faculty and staff.
SiteManager is Hamilton College's Content Management System and can be used by employees and students to build and maintain webpages on www.hamilton.edu, academics.hamilton.edu, courses.hamilton.edu, people.hamilton.edu, and students.hamilton.edu. Use this service to create a ticket if you are experiencing unexpected behaviors, or errors while using Sitemanager.
Get assistance with college-issued printers for issues like paper jams, error codes, or low paper and/or toner trays to ensure smooth printing operations.
Request installation, relocation, or replacement of equipment such as network devices, phone systems, coax jacks, computers, and printers. Note: Computer replacements should be submitted through the Device Replacement service.
Request multiple sections of a Blackboard course be merged into one course space.
Resolve issues with macOS or Windows devices, including crashes, boot failures, update problems, or performance slowdowns.
Assistance in resolving browser related issues such as pages not loading, slow performance, crashes, or errors.
Various Hamilton College constituents have access to protected website resources accessible using a username and password.
Submit exception requests for Listserv policies to send a mass email to Hamilton community members.