Popular Services
Having trouble with your Hamilton email or Google Workspace tools? Whether an email went missing—due to deletion, filters, or security tools like Abnormal Security—or you need help with Drive, Docs, or Calendar, this is the place to get it sorted.
Service to replace Hamilton barcoded machines that are up for replacement.
Get assistance with resolving login problems for Hamilton systems, including account lock-outs, re-enabling access, and student organization accounts.
Request assistance with troubleshooting, installing, configuring, and maintaining software applications used by the Hamilton community.
Submit a purchase request for equipment outside the replacement cycle.
Submit general issues and errors associated with Listserv.
Get assistance with college-issued printers for issues like paper jams, error codes, or low paper and/or toner trays to ensure smooth printing operations.
Resolve connectivity problems with the campus internet, including wired and wireless issues, slow speeds, or dropped connections.
Manage sponsored accounts at Hamilton College, including creating accounts, assigning sponsors, and documenting their purpose and usage.
Access troubleshooting and support for personal computers, with Help Desk technicians diagnosing and resolving common issues or escalating to a CCNY hardware technician if needed.
Borrow technology items such as laptops and adapters for short-term use. Adapters are available to all community members while laptops are only available to faculty and staff.
To create a list on the Listserv server, the user must submit this service request.
Request installation, relocation, or replacement of equipment such as network devices, phone systems, coax jacks, computers, and printers. Note: Computer replacements should be submitted through the Device Replacement service.
Support for existing barcoded devices, including laptops, desktops, and tablets.
Use this service to create a ticket if you are experiencing unexpected behaviors, or errors while using MyHamilton.
Various Hamilton College constituents have access to protected website resources accessible using a username and password.
Connect securely to the Hamilton College network from off-campus using the VPN service, which enables remote desktop access, network drive connectivity, and Citrix workspace use.
Submit a ticket to report functionality issues for peripheral devices such as keyboards, mice, monitors, and docking stations.
Assistance in resolving browser related issues such as pages not loading, slow performance, crashes, or errors.
Submit a request for a preferred name change for Hamilton College faculty and staff.
This document outlines the process for obtaining editing privileges for Hamilton webpages.
Provide a time for a leaving faculty or staff member to drop off their barcoded device with the Help Desk, or request a time for the computer(s) to be picked up by a member of our team.
Use this service to create a ticket if you are experiencing unexpected behaviors, or errors while using SiteManager.
Request the creation or modification of a network shared drive on Hamilton’s network to securely store and access data from campus systems. Faculty and staff may specify storage type, drive details, access changes, or request consultation for tailored storage solutions.