Popular Services
Service to replace Hamilton barcoded machines that are up for replacement.
Receive troubleshooting and support for barcoded devices, including laptops, desktops, and tablets. If on-site resolution is not possible, issues will be escalated internally as needed.
Submit a purchase request for equipment outside the replacement cycle.
Get assistance with resolving login problems for Hamilton systems, including account lock-outs, re-enabling access, and student organization accounts.
Connect securely to the Hamilton College network from off-campus using the VPN service, which enables remote desktop access, network drive connectivity, and Citrix workspace use.
Request assistance with troubleshooting, installing, configuring, and maintaining software applications used by the Hamilton community.
Submit general issues and errors associated with your list.
Having trouble with your Hamilton email or Google Workspace tools? Whether an email went missing—due to deletion, filters, or security tools like Abnormal Security—or you need help with Drive, Docs, or Calendar, this is the place to get it sorted.
Request the creation or modification of a network shared drive on Hamilton’s network to securely store and access data from campus systems. Faculty and staff may specify storage type, drive details, access changes, or request consultation for tailored storage solutions.
Provide a time for a leaving faculty or staff member to drop off their barcoded device with the Help Desk, or request a time for the computer(s) to be picked up by a member of our team.
Request a Google Shared Drive -- a collaborative space for your class, department, or your colleagues to gather important documents and files.
Use this service to create a ticket if you are experiencing unexpected behaviors, or errors while using custom web applications.
Resolve connectivity problems with the campus internet, including wired and wireless issues, slow speeds, or dropped connections.
Request assistance with managing Duo Multi-Factor Authentication, including registration, troubleshooting, or updating devices.
Request installation, relocation, or replacement of equipment such as network devices, phone systems, coax jacks, computers, and printers. Note: Computer replacements should be submitted through the Device Replacement service.
Use this service to create a ticket if you are experiencing unexpected behaviors, or errors while using SiteManager.
Report a technology issue in a TE Classroom or an event space, and an AV technician will investigate.
Use this service to create a ticket if you are experiencing unexpected behaviors, or errors while using MyHamilton.
Report phishing emails with this service to help combat cyber threats. Include the email content or screenshots in your report and reach out to the Help Desk for additional assistance.
Assistance in resolving browser related issues such as pages not loading, slow performance, crashes, or errors.
Various Hamilton College constituents have access to protected website resources accessible using a username and password.
Use this service to create a ticket if you are seeking to build or maintain personal web space provided by Hamilton.
Request multiple sections of a Blackboard course be merged into one course space.
Request to develop and new Web application or site, request to add a new feature to an existing Web application.