Popular Services
Submit a purchase request for equipment outside the replacement cycle.
Request assistance with troubleshooting, installing, configuring, and maintaining software applications used by the Hamilton community.
Request assistance with managing Duo Multi-Factor Authentication, including registration, troubleshooting, or updating devices.
Submit general issues and errors associated with your list.
Provide a time for a leaving faculty or staff member to drop off their barcoded device with the Help Desk, or request a time for the computer(s) to be picked up by a member of our team.
Get assistance with resolving login problems for Hamilton systems, including account lock-outs, re-enabling access, and student organization accounts.
This document outlines the process for obtaining editing privileges for Hamilton webpages.
Use this service to create a ticket if you are experiencing unexpected behaviors, or errors while using SiteManager.
Report phishing emails with this service to help combat cyber threats. Include the email content or screenshots in your report and reach out to the Help Desk for additional assistance.
Use this service to create a ticket if you are experiencing unexpected behaviors, or errors while using MyHamilton.
Manage sponsored accounts at Hamilton College, including creating accounts, assigning sponsors, and documenting their purpose and usage.
Borrow technology items such as laptops and adapters for short-term use. Adapters are available to all community members while laptops are only available to faculty and staff.
Request installation, relocation, or replacement of equipment such as network devices, phone systems, coax jacks, computers, and printers. Note: Computer replacements should be submitted through the Device Replacement service.
Connect securely to the Hamilton College network from off-campus using the VPN service, which enables remote desktop access, network drive connectivity, and Citrix workspace use.
Request the creation or editing of a network shared drive on Hamilton's network to securely store and access data from anywhere on campus. Faculty and staff can specify storage type, drive details, and consult with a technician for tailored solutions.
Get assistance with college-issued printers for issues like paper jams, error codes, or low paper and/or toner trays to ensure smooth printing operations.
Submit a ticket to report functionality issues for peripheral devices such as keyboards, mice, monitors, and docking stations.
Use this service to create a ticket if you are seeking to build or maintain personal web space provided by Hamilton.
Submit exception requests for Listserv policies to send a mass email to Hamilton community members.
Submit a request for a preferred name change for Hamilton College faculty and staff.
Report any security incidents, from suspicious activity to active threats, to the Hamilton College Help Desk immediately to protect systems, data, and campus integrity.
Service to replace Hamilton barcoded machines that are up for replacement.
Use this service to create a ticket if you are experiencing unexpected behaviors, or errors while using custom web applications.
Resolve issues with macOS or Windows devices, including crashes, boot failures, update problems, or performance slowdowns.
Speak with an AV technician and schedule a time for a consultation on using TE classroom audiovisual technology.