Popular Services
Get support for Hamilton College's Listserv mailing lists, from creating new lists and managing subscriptions to troubleshooting delivery issues and requesting exceptions to posting policies. Whether you're setting up a list for your department or resolving an issue with an existing one, this is the place to get started.
Support for existing barcoded devices, including laptops, desktops, and tablets.
Get assistance with resolving login problems for Hamilton systems, including account lock-outs, re-enabling access, and student organization accounts.
Connect securely to the Hamilton College network from off-campus using the VPN service, which enables remote desktop access, network drive connectivity, and Citrix workspace use.
Get assistance with college-issued printers for issues like paper jams, error codes, or low paper and/or toner trays to ensure smooth printing operations.
Having trouble with your Hamilton email or Google Workspace tools? Whether an email went missing—due to deletion, filters, or security tools like Abnormal Security—or you need help with Drive, Docs, or Calendar, this is the place to get it sorted.
Request installation, relocation, or replacement of equipment such as network devices, phone systems, coax jacks, computers, and printers. Note: Computer replacements should be submitted through the Device Replacement service.
Borrow technology items such as laptops and adapters for short-term use. Adapters are available to all community members while laptops are only available to faculty and staff.
Access troubleshooting and support for personal computers, with Help Desk technicians diagnosing and resolving common issues or escalating to a CCNY hardware technician if needed.
Submit a purchase request for equipment outside the replacement cycle.
Request assistance with troubleshooting, installing, configuring, and maintaining software applications used by the Hamilton community.
Request a Google Shared Drive -- a collaborative space for your class, department, or your colleagues to gather important documents and files.
Request assistance with managing Duo Multi-Factor Authentication, including registration, troubleshooting, or updating devices.
Resolve connectivity problems with the campus internet, including wired and wireless issues, slow speeds, or dropped connections.
Request the creation or modification of a network shared drive on Hamilton’s network to securely store and access data from campus systems. Faculty and staff may specify storage type, drive details, access changes, or request consultation for tailored storage solutions.
Use this service to create a ticket if you are experiencing unexpected behaviors, or errors while using SiteManager.
Report phishing emails with this service to help combat cyber threats. Include the email content or screenshots in your report and reach out to the Help Desk for additional assistance.
Submit a ticket to report functionality issues for peripheral devices such as keyboards, mice, monitors, and docking stations.
Various Hamilton College constituents have access to protected website resources accessible using a username and password.
This document outlines the process for obtaining editing privileges for Hamilton webpages.
Resolve issues with macOS or Windows devices, including crashes, boot failures, update problems, or performance slowdowns.
Report a technology issue in a TE Classroom or an event space, and an AV technician will investigate.
Use this service to create a ticket if you are experiencing unexpected behaviors, or errors while using MyHamilton.
Request to develop and new Web application or site, request to add a new feature to an existing Web application.