Popular Services
Request assistance with troubleshooting, installing, configuring, and maintaining software applications used by the Hamilton community.
Submit a purchase request for equipment outside the replacement cycle.
Request a Google Shared Drive -- a collaborative space for your class, department, or your colleagues to gather important documents and files.
Request assistance with managing Duo Multi-Factor Authentication, including registration, troubleshooting, or updating devices.
Receive troubleshooting and support for barcoded devices, including laptops, desktops, and tablets. If on-site resolution is not possible, issues will be escalated internally as needed.
Provide a time for a leaving faculty or staff member to drop off their barcoded device with the Help Desk, or request a time for the computer(s) to be picked up by a member of our team.
Connect securely to the Hamilton College network from off-campus using the VPN service, which enables remote desktop access, network drive connectivity, and Citrix workspace use.
Request the creation or editing of a network shared drive on Hamilton's network to securely store and access data from anywhere on campus. Faculty and staff can specify storage type, drive details, and consult with a technician for tailored solutions.
Report phishing emails with this service to help combat cyber threats. Include the email content or screenshots in your report and reach out to the Help Desk for additional assistance.
Various Hamilton College constituents have access to protected website resources accessible using a username and password.
Get assistance with resolving login problems for Hamilton systems, including account lock-outs, re-enabling access, and student organization accounts.
Submit general issues and errors associated with your list.
My Hamilton is Hamilton College's portal, a hub for accessing College resources.
Use this service to create a ticket if you are experiencing unexpected behaviors, or errors while using MyHamilton.
Manage sponsored accounts at Hamilton College, including creating accounts, assigning sponsors, and documenting their purpose and usage.
Submit a ticket to report functionality issues for peripheral devices such as keyboards, mice, monitors, and docking stations.
Request installation, relocation, or replacement of equipment such as network devices, phone systems, coax jacks, computers, and printers. Note: Computer replacements should be submitted through the Device Replacement service.
Service to replace Hamilton barcoded machines that are up for replacement.
Resolve issues with macOS or Windows devices, including crashes, boot failures, update problems, or performance slowdowns.
Borrow technology items such as laptops and adapters for short-term use. Adapters are available to all community members while laptops are only available to faculty and staff.
Request multiple sections of a Blackboard course be merged into one course space.
Resolve connectivity problems with the campus internet, including wired and wireless issues, slow speeds, or dropped connections.
Get assistance with college-issued printers for issues like paper jams, error codes, or low paper and/or toner trays to ensure smooth printing operations.
This document outlines the process for obtaining editing privileges for Hamilton webpages.
Submit exception requests for Listserv policies to send a mass email to Hamilton community members.
Report any security incidents, from suspicious activity to active threats, to the Hamilton College Help Desk immediately to protect systems, data, and campus integrity.