Overview
This service helps with troubleshooting, installing, configuring, and maintaining various software applications for the Hamilton community. If you're facing issues with current software or need assistance with a new application, our team is ready to help you resolve any software problems. We commonly assist with systems like Adobe Creative Cloud, Blackboard, Citrix, Crashplan, Microsoft 365, and Zoom.
Ticket Information
Who may request this service?
This service may be requested by Hamilton faculty, staff, and students.
What information should be included in the ticket?
- Software application: the names of the systems experiencing issues
- Device specifications: the operating system and barcode if the computer is Hamilton-owned
- Detailed description: the full details of the reason for the ticket
Additional Assistance
You can look further into the software section of our Knowledge Base, where you may find the answer to some of our most common issues. You can also find more information on the software suppliers' websites and documentation that may be useful. If you have any questions about this service, please get in touch with the Help Desk for further assistance.