Search9 Results

Services or Offerings?
Employee Offboarding
  1. Services
  2. Accounts and Access
Provide a time for a leaving faculty or staff member to drop off their barcoded device with the Help Desk, or request a time for the computer(s) to be picked up by a member of our team.
Employee Onboarding
  1. Services
  2. Accounts and Access
Schedule the onboarding for new Hamilton College employees.
Hamilton Barcoded Device Support
  1. Services
  2. Computer, Device, and Printing Support
Receive troubleshooting and support for barcoded devices, including laptops, desktops, and tablets. If on-site resolution is not possible, issues will be escalated internally as needed.
Operating System Support
  1. Services
  2. Software and Operating Systems
Resolve issues with macOS or Windows devices, including crashes, boot failures, update problems, or performance slowdowns.
Personal Device Support
  1. Services
  2. Computer, Device, and Printing Support
Access troubleshooting and support for personal computers, with Help Desk technicians diagnosing and resolving common issues or escalating to a CCNY hardware technician if needed.
Printer Support
  1. Services
  2. Computer, Device, and Printing Support
Get assistance with college-issued printers for issues like paper jams, error codes, or low paper and/or toner trays to ensure smooth printing operations.
Software Support
  1. Services
  2. Software and Operating Systems
Request assistance with troubleshooting, installing, configuring, and maintaining software applications used by the Hamilton community.
Computer Peripheral Issues
  1. Services
  2. Computer, Device, and Printing Support
Submit a ticket to report functionality issues for peripheral devices such as keyboards, mice, monitors, and docking stations.
New Device Purchase Request
  1. Services
  2. Computer, Device, and Printing Support
Submit a purchase request for equipment outside the replacement cycle.