Overview
A security incident refers to any event or series of events that could compromise the confidentiality, integrity, or availability of Hamilton College systems or information. The Help Desk should be notified of any security incidents as soon as possible.
Please submit a ticket here if any of the following have occurred:
- Failed login notifications / unauthorized access attempts on your account
- Lost or stolen Hamilton-owned devices that were properly locked/disabled
- Suspected unauthorized software installations
- Unusual pop-ups or system behavior that isn't preventing work
- Inappropriate content found on Hamilton-owned systems
- Unknown USB devices or external media found in office areas
- Suspected policy violations (sharing passwords, tailgating, etc.)
You should call the Help Desk IMMEDIATELY, or email Jerry Tylutki if outside of our business hours, if any of these incident have occurred:
- Active ransomware attack
- Lost or stolen stolen devices that have NOT been locked/disabled yet
- Clicked links or opened attachments from suspicious emails
- Entered credentials into suspected phishing sites
- Unauthorized access currently in progress
- Active data breach or data leakage
- Systems showing signs of active compromise
Ticket Information
Who may request this service?
This incident may be reported by faculty, staff, students, retirees, and others on Hamilton College campus or otherwise using Hamilton systems.
What information should be included in the ticket?
- Contact information: name and phone number so we could get back in touch
- Detailed description: the details of the incident, the time and location of the event, and any affected systems
Additional Assistance
If you have any questions about this service, please contact the Help Desk for further assistance.