Overview
This service provides assistance with resolving problems related to wired or wireless Internet connectivity on campus. Users experiencing issues such as slow speeds, dropped connections, or difficulty connecting to the network can request support. By using this service, users ensure their devices are properly configured and connected, enabling reliable access to the campus Internet for academic, administrative, or personal needs.
Ticket Information
Who may request this service?
This service may be requested by faculty, staff, students, or anyone else needing access to the campus Internet.
What information should be included in the ticket?
- Location: if the issue is only occurring in one location, provide the building and room / area
- Detailed description: specify whether it is a wired or wireless problem, when the issue began, and the frequency (e.g., intermittent or constant)
- Device details: manufacturer and model of the affected device, and the operating system (if available)
Additional Assistance
If you have any questions about this service, please contact the Help Desk for further assistance.