Email and Google Workspace Assistance

Overview

The Email and Google Workspace Assistance service provides support for a variety of issues related to your Hamilton College email and Google Workspace tools. Whether you're experiencing problems with Gmail, Google Drive, Docs, Calendar, Slides, or another Google Workspace application, this service is here to help.

Two service offerings are available under this service:

  • Missing Email Requests – For assistance locating or recovering emails that may have been accidentally deleted, archived, filtered, quarantined, or are otherwise not visible in your mailbox. This includes messages that may have been removed by Abnormal Security or other email security systems. The Computing Services team can help investigate message delivery and determine whether recovery is possible based on retention policies. Please confirm with the sender and double check your mailbox before submitting.
  • Email and Google Workspace and Email Assistance – For help with accessing files, sharing documents, syncing calendars, managing permissions, and resolving general issues across Google Workspace applications, among many other common technical concerns.

Additional Assistance

If you have any questions about this service, please contact the Help Desk for further assistance.

 
Request Email or Google Workspace Assistance Report a Missing Email

Related Articles (6)

Attachment Limits in Gmail
This article discusses the 25MB attachment limit imposed by Google on all Gmail accounts.
Delegating Accounts in Gmail
This article gives step-by-step instructions on adding a user as a delegate to an email account.
Enable Google Two-Step Verification
This article provides information on the use of Googles Two-Step verification and how to set it up.
Google Mail for Android Devices
This article provides instructions on how to use google mail using the Gmail application on an Android device.
Google Mail for iOS devices
This article provides instructions on signing into your Hamilton email account using the Gmail app and the mail app for IOS decives.
Moving your Local Folders into your IMAP account
This article explains how to migrate “local” mail folders onto the Hamilton mail server.

Service Offerings (2)

Google Workspace Assistance
Need help accessing files, sharing documents, syncing calendars, recovering missing emails, or resolving permission errors? Request this service for assistance with Google Workspace issues like these and other common technical problems.
Report a Missing Email
Expecting an email to your Hamilton account that never arrived? It may have been mistakenly flagged as phishing by Abnormal. If the sender confirms it was sent and you still can’t find it, submit a ticket here and the Help Desk will help solve the issue.