Overview
Google 2-Step Verification (2SV) adds a second check when you sign in to your Hamilton Google account, so a stolen password alone is not enough to get in.
Starting in November 2026, LITS is rolling out 2SV as a requirement for all student and employee Google accounts.
Before you request help
Please check our setup and FAQ articles listed on the Related Articles sidebar.
Verification methods you can use
- Google prompt on your phone
- Authenticator app
- Passkey or security key
- Phone number (text or call)
- Backup codes
Register at least two methods, and save your backup codes somewhere other than your phone, so losing one device does not lock you out.
Timeline
- November 9, 2026: 2SV enrollment opens for students and employees
- April 26, 2027: enrollment deadline for students
- June 1, 2027: enrollment deadline for employees
If you do not enroll by the deadline, you may need to contact the Help Desk to restore access to your Hamilton Google account. Enroll early so you can sort out any problems before then.
When to request assistance
- You are having issues with the 2SV enrollment process
- You lost or replaced a device you previously enrolled
- You are locked out of your Google account after the enrollment deadline for your group has passed
To open a request, click on Request Google 2SV Assistance.