You can reset your Hamilton password without LITS intervention. Common reasons include:
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You have forgotten your password or it is otherwise not working
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Your account is locked or you need to claim the account
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You want to change the password for security reasons
If you are resetting your password because someone has gained unauthorized access to your account, please report the security incident to the Help Desk and Information Security teams.
Instructions
Choose the section that applies to you: Changing a Forgotten Password or Changing a Known Password.
Changing a Forgotten Password
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Go to https://identity.hamilton.edu.
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Enter the username of the account you want to reset and click Go.
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Click the blue Forgot password? link.
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A text message will be sent to the mobile number recorded in your Rapid Identity profile. Enter the code from the text message in the field, and click Go.
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Enter a new password and save changes.
If there is no mobile number on file, or the text message is not received, Rapid Identity can instead send a recovery code to the alternate email address in your profile:
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At the SMS Authentication screen, click the blue Try another method link.
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An email will be sent to your alternate address. Enter the code from the email on the Email Authentication screen and click Go.
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Enter a new password and save changes.
Changing a Known Password
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Go to https://identity.hamilton.edu.
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Enter your username and click Go.
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Enter your current password and click Go.
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Click your name in the top right corner of the page.
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Select Change password from the menu.
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Enter your current password and the new password you want to change it to.
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Click Save.
Once you have successfully changed your password, sync your password on any other devices you use (e.g., barcoded computers, APS-Hamilton wifi, Gmail or mail applications).
More information
If you continue having issues receiving a text or email code from Rapid Identity, contact the Help Desk to confirm your alternate email address is up to date. If you are experiencing a different account login issue, submit a ticket with the Help Desk here.
For more information, please refer to the Related Articles section in the sidebar. You may also submit a ticket on this topic under the Related Services section.