Resetting Your Password

You can reset your own Hamilton SSO password without LITS intervention, perhaps for one of the following reasons:

• You have forgotten your password or it is otherwise not working

• Your account is locked or you need to claim the account

• You want to change the password for security reasons

 Instructions

Changing a Forgotten Password

1. Go to https://identity.hamilton.edu.

2. Enter your user name and click Go.

3. Click the blue Forgot password? link.

4. A text message will be sent to the mobile number recorded in your Rapid Identity profile. Enter the code from the text message in the field, and click Go.

5. Enter a new password and save changes.

If there is no mobile number defined, or for whatever reason the text message is not received, Rapid Identity can alternately send a recovery email to the recorded alternate email in your profile. To have the code sent to this email address, please do the following:

1. At the SMS Authentication screen, click the blue Try another method link.

2. An email will be sent to the alternate address. Enter the code on the Email Authentication screen from the email message in the field indicated and click Go.
   
   

3. Enter a new password and save changes.

Changing a Known Password

1. Go to https://identity.hamilton.edu.

2. Enter your user name and click Go.

3. Enter your current password and click Go.

4. Click over the top right corner of the page where you see your name and click Change password.

5. You will be required to input your current password and the password you wish to change it to.

6. Click save. 

 More information

If you continue having issues receiving a text or email from Rapid ID, please reach out to the Help Desk to confirm your alternate email address is up to date. If you are experiencing a different account login issue, do not hesitate to submit a ticket with the Help Desk here.