Overview
Use this service for problems with an existing Hamilton College Listserv mailing list, whether you own the list or subscribe to it. Common examples include messages not being delivered, bounce messages, digest settings, subscription problems, and posts that were rejected or held for approval.
Try This First
Some common requests can be handled without submitting a ticket:
Ticket Information
Who may request this service?
This service may be requested by list owners and subscribers to any Listserv email lists associated with Hamilton College.
What information should be included in the ticket?
- List name: the name or address of the list you are having trouble with
- Your role: whether you own the list or subscribe to it
- Affected address: the email address involved, if it is not the address you are writing from
- Detailed description: a clear explanation of what happened and what you expected instead
- Date and time: when the message in question was sent or received
- Bounce message: if you received a bounce or rejection message, paste the entire message as text, including the technical details at the end. Please do not summarize it or send a screenshot.
Additional Assistance
For more information regarding Listserv, see Listserv Resources.