Overview
This service allows Client Portal users to request changes or updates to the client-side knowledge base, service catalog -- including new services and updating forms -- and group configurations in the Ticketing application. The Client Portal is responsible for ensuring the information on and the organization of the ticketing system align with the needs of the LITS staff and technicians, streamlining workflows and maintaining up-to-date resources. You may also use this service for a general request not mentioned here but still pertaining to the website helpdesk.hamilton.edu.
Ticket Information
Who may request this service?
This service may be requested by any Hamilton-affiliated user who utilizes the ticketing site. Requests for TDNext must be from currently onboarded LITS teams.
What information should be included in the ticket?
- Detailed description: an explanation of your request, including all necessary elements for implementation and an outline of its intended outcome
- Any other supporting materials: documents, screenshots, attachments for the service or article, etc.
Additional Assistance
If you have any questions about this service, please contact the Help Desk for further assistance.