Overview
This service allows users to address problems encountered within the TeamDynamix platform. This service supports resolving issues related to this Client Portal, such as bugs affecting services, difficulties with Knowledge Base readability, or challenges with site navigation. It also addresses problems within the Ticket Portal, including incorrect permissions, issues with forms, or bugs impacting technician workflows. This service ensures a seamless experience by promptly resolving reported concerns.
Ticket Information
Who may request this service?
The Client Portal section of this service may be requested by anyone. The Ticket Portal section of this service may only be requested by TDNext Technicians.
What information should be included in the ticket?
- Detailed description: describe the issue including when it began, and any steps you've taken to resolve it
- Portal: tell us whether the issue occurred on the Client Portal or the Ticket Portal
- Screenshots: images of the issue or error messages, if available.
Additional Assistance
If you have any questions about this service, please contact the Help Desk for further assistance. For more information, consult the official TeamDynamix Knowledge Base.