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Computer, Device, and Printing Support
Personal Device Support
Personal Device Support
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Access troubleshooting and support for personal computers, with Help Desk technicians diagnosing and resolving common issues or escalating to a CCNY hardware technician if needed.
What best aligns with your reason for submitting a ticket?
If you are unsure, select "Other."
What best aligns with your reason for submitting a ticket?
I want to update my operating system
My device is experiencing a performance problem
There is a physical issue that requires a repair (broken keyboard, cracked screen, etc.)
I am locked out of my device (locked account, Bitlocker issues, etc.)
I am having storage issues on my device
Not sure / other
If other, please specify.
Device Type
All-in-One / Desktop
Laptop
Phone
Tablet
Other
If other, please specify.
Operating System
Select which operating system your devices uses. If you are unsure, please choose "Other."
MacOS
Windows
iOS / iPadOS
Android
Other
Subject
A short description to explain the nature of a ticket.
Description
A detailed description of the issue, including when it began, and any steps you've taken to resolve it.
Attachment
File attachments associated with the ticket.
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Verification Code