Account Issues

Get assistance with resolving login problems for Hamilton systems, including account lock-outs, re-enabling access, and student organization accounts.

Subject

A short description to explain the nature of a ticket.

If you are having an account log-in issue, please ensure your password is correct. You can follow the steps to change your password here. You do not need to submit the form if this grants you access.

Which option best describes your request?

I cannot log-in to or access my account.

I need to claim an account.

I need to renew or recertify my sponsored account.

I need to transfer ownership of a sponsored account.

I want to change the username, display name, or alternate contact information of an account.

I need to recover a recently deleted account.

Other / unsure.

Have you verified that your password is correct and your account is claimed?

An account can be claimed through Rapid Identity. You must claim an account upon creation, or you will not be able to sign in.

Yes No Unsure

Which system(s) are you having trouble with?

Blackboard

Email / Google Workspace Account

My Hamilton

Workday

Other

If there are any error messages, please paste the text in the box below. Or, attach a screenshot to the ticket.

If other, please specify.

What happens when you try to log in?

I can't get past the Hamilton login page

I get an error after logging in

I get redirected back to the login page

My account is locked

I'm not sure

Are you a current employee or former employee?

Current employee / student employee

Former employee / retiree

What type of account do you need assistance with?

Faculty, staff or student account

Retiree, parent or alumni account

Student organization account

Other sponsored account

Please provide the account email address below.

If you want to transfer the account, please name the new sponsor below.

If you are the current sponsor, you can transfer the account on your own without IT assistance through Rapid Identity.

Is the student org registered in Presence, and are you listed as the current president?

The Help Desk cannot transfer ownership of a student org email account until Presence is accurate. If that information is not up to date, reach out to involve@hamilton.edu to make the corrections.

Please provide the full details of your request below.

The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.

Other Fields

Your name

Your email address

Verification Code