On November 10, 2026, LITS will replace Self Service on all college-managed Mac computers with the new Self Service+. The switch happens automatically, and the app will look and work much like the one you use today.
What Self Service does
Self Service is the application with the Hamilton "H" icon located in your Applications folder. It can be used to install approved software and printers, and run other college-provided tools on your Mac, without needing to contact the Help Desk.
Why it is changing
JAMF, the software LITS uses to manage college Macs, is retiring its original version of the Self Service application. Moving to Self Service+ ensures we maintain compatibility with current and future MacOS releases.
What you will see
When Self Service+ becomes active on your Mac, a plus (+) symbol icon will appear in the menu bar at the top of your screen:
After the update finishes, the menu bar icon stays in place, and Self Service+ replaces the old Self Service in your Applications folder. It keeps the same Hamilton icon, so you can open it the same way you always have. The images below demonstrate the differences between Self Service (left) and Self Service+ (right):
Self Service (current)
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Self Service+ (new)
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You do not need to do anything to prepare for this move. The old Self Service application is replaced automatically.
More information
For more information, please refer to the Related Articles section in the sidebar. You may also submit a ticket on this topic under the Related Services section.