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"Single-sign-on" is a method of passing login credentials from one trusted system to another, for example, My Hamilton to Blackboard. The idea is that one can log in to one system and not have to explicitly log into another -- the credentials are stored in a "session id" file and just passed along. But it's also just part of our current process for logging in to Blackboard. When you get that kind of error message, it means that the application is trying to use credentials that have expired, but the "session id" file still exists, so it keeps trying to use the old credentials. The way to get around this is to log in either from My Hamilton or directly to https://blackboard.hamilton.edu and make sure that there are no trailing letters or numbers after the URL; if there are, just backspace them out. If you still cannot log in, try using a different browser or clearing out the cookies from the History for your current browser.
The app should roll over to the same Hamilton single sign-on page where you enter your username and password. After that, you should also see the Duo request. If this is not working, you may need to re-download the app in order to clear out any old info on the phone or to update the app. You can also access Blackboard on your phone via the native browser (Safari or Chrome), and the log-in will be the same as on a laptop. Blackboard adjusts well to any type of device so using the app is not really necessary on a phone or tablet.
You can’t see the last student in your class, and if you re-order the Grade Center in reverse alphabetical order, you can't see the first student (who should now be at the bottom). This problem may be happening if the text size is too large. Go to the View menu of your browser, find the Zoom or Text Size option, and make the text smaller. You may need to reload the Grade Center for this change to go into effect.
If your student is using Pages on a Macintosh computer, the document will not render in the inline grading system (Bb Annotate). You will not be able to open this document in Word. You will need to ask your student to save the file as a Word document format and re-submit it.
You student attempts to submit an assignment and receives an error message that the file cannot be uploaded. If your student is using Safari on a Mac, then the temporary workaround is to use a different browser. Otherwise, this error might be caused by the name of the file containing some character other than letters, numbers, underscores or hyphens. Ask the student to rename the file with a shorter name with no special characters (no commas, extra periods, pound signs (#) or other non-letter, non-numeric characters). If this does not work, then empty the browser cache (Chrome: Menu, More Tools, Clear Browsing Data, Clear Data; or Firefox: Menu, History, Clear Recent History, make sure Cache is checked) and submit the file again. In addition, there is a size limit of 200 MB per file for upload.
You are attempting to submit a paper to be checked and receive an error message stating that you are not logged on. This seems to affect Macintosh users and the solution here is to “enable third-party cookies.” How to do this depends on your system and which browser you use:
Firefox: Preferences, click the Privacy tab, check Accept Cookies from Sites and keep until they expire.
Chrome: Settings, scroll down and click the Advanced tab; in Privacy and Security, click the Content Settings link, click Cookies, then make sure Block Third-Party cookies in unselected.
Safari: Preferences, click the Security tab, and check Accept Cookies — Always.
You are attempting to grade an online assignment with the inline grading system, but the paper won’t render (turn into a small replica of itself). This seems to affect Macintosh users and the solution here is to “enable third-party cookies.” How to do this depends on your system and which browser you use:
Firefox: Preferences, click the Privacy tab, check Accept Cookies from Sites and keep until they expire.
Chrome: Settings, scroll down and click the Advanced tab; in Privacy and Security, click the Content Settings link, click Cookies, then make sure Block Third-Party cookies in unselected.
Safari: Preferences, click the Security tab, and check Accept Cookies — Always.
This is actually a browser setting, not a Blackboard problem. Depending on what platform (Windows, Macintosh) and browser (Edge, Firefox, Chrome, Safari) you are using, look at the top menu bar — the one that starts File-Edit-View. Under View, look for an option that says Text Size or Text Zoom. Under that option, you should be able to select a different text size for the browser window. You can also try <CRTL> or <CMD> plus or minus.
This is a known issue and is currently being addressed by Blackboard. In the meantime, the work around is to begin your message or email with the subject line (e.g., Subject: Assignment is on..), since the first line of the message is what appears in the student preview.